GMP Wins Award for New Customer Mobile App
11 May 2015
Free App Features Account Management, Energy Usage & Outage Monitoring
Colchester, VT… Green Mountain Power is pleased to announce it has been awarded the 2015 Expanding Excellence award for its mobile app, in the category for Best Mobility Implementation. The award recognizes energy companies that develop an innovative approach to improving customer service by applying mobility to meet customer needs. The award was presented at a CS Week Conference in Charlotte, North Carolina. “It is an honor to be recognized for our work to empower customers and put key information at their fingertips,” said GMP spokesperson Kristin Carlsn. “We designed the app with customer input so it would be most responsive to their needs. The app gives customers information about their energy usage and offers a new convenient way to monitor outages that may impact them.
Green Mountain Power is using innovation and technology to improve service and reliability for customers, while helping to control costs. The mobile app helps customers better track their energy, monitor outages and manage their account. The convenient app allows customers to access their accounts and pay their GMP bills from their phones or other mobile devices. The app is free to download and is available for both iOS and android. “Offering customers choice and control over their energy use is key to our energy future,” said Carlson. “We are excited to provide them this innovative, award-winning service.” The app includes an easy walk through of all the app features when you first launch and if customers have a question about app features or their accounts, they can contact customer services with ease directly from the app.
In addition to the new app, GMP offers an exciting line of products and services allowing customers to access technology and save time and money. Its new heat pump heating and cooling system and eHome program is an affordable way for customers to be more comfortable in their homes while using less energy. To learn more about the new app and these products and services, go online to greenmountainpower.com or call 888-835-4672. Customers can sign up for text service to report outages and get updates by texting REG to 46788 or GMPVT, or sign up online at greenmountainpower.com/textalerts. You can also sign up for paperless e-billing at https://wss.greenmountainpower.com/customers/my- account/login/.
About Green Mountain Power
Green Mountain Power (GMP) serves approximately 265,000 residential and business customers in Vermont and has a vision to be the best small company in America by partnering with Vermonters to improve lives and transform communities. GMP is focused on a new way of doing business to meet the needs of customers with integrated energy services that help people use less energy and save money, while continuing to generate clean, cost-effective and reliable power in Vermont. GMP is the first utility in the world to get a B Corp certification, meeting rigorous social, environmental, accountability and transparency standards and committing to use business as a force for good. In 2014, Vote Solar named GMP a Solar Champion. More information at: www.greenmountainpower.com. Connect with GMP on Facebook and follow us on Twitter @GreenMtnPower.
Kristin Carlson, Green Mountain Power, (802) 229-8200