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GMP Alerts Customers to Phone Scam

08 November 2013

Colchester, Vt. -  Green Mountain Power alerts customers that more attempts to scam GMP customers over the phone have been reported recently. The caller claims to be representing Green Mountain Power and requests the customer to pay their account balance by releasing credit card information to the caller or paying their bill by means of a money card or other alternate payment mechanism. The caller also represents that the customers’ electric service will be disconnected if they do not comply. 

This is definitely a phone scam. Green Mountain Power follows very clear state rules when working with customers about paying past due bills. Green Mountain Power advises customers that it does not demand credit card information or alternate payment mechanisms from a customer for any purpose.

Any customer receiving such a call should not provide the caller with any personal information, including account and credit card numbers. If you have any doubt about the source of the call, you should hang up and call Green Mountain Power’s toll free customer service line at 1-888-835-4672 to verify the caller’s identity.

The Vermont Attorney General’s office recommends reporting these phone scam calls by calling 1-800-649-2424 outside of Chittenden County or 1-802-656-1423 if you live in Chittenden County.

 

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About Green Mountain Power
Green Mountain Power (www.greenmountainpower.com) generates, transmits, distributes and sells electricity in the state of Vermont. The company, which serves more than 250,000 customers, has a vision of being the best small company in America


 



Contact: Dorothy Schnure, Green Mountain Power, (802) 655-8418